Question 1

How is it that my money is safe?

Accepted Answer

When you purchase a PT package, Fit.Cells will hold on to your money and will only disburse to the PT after each session is completed.

Question 2

What happens If i cancel my session?

Accepted Answer

Kindly refer to the cancellation policy to know if your cancellation is chargeable.

Question 3

Can I terminate my package?

Accepted Answer

Yes, you can terminate your package. You will need to refer to the package details for termination terms and conditions.

Question 4

How do I book a trainer through the Fit.Cells app?

Accepted Answer

1. Choose a PT – Find a PT specialization, location and available timing that suits you. Some PT provide a Travel to you package where PT will travel to client’s location.

2. Purchasing a package – Take note of the cancellation policy, advance booking requirement and termination policy

3. Book your session - Select the date, location and time.

4. Workout – You will receive an email notification and save it to your calendar.

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Alvin Lim Tun Huang

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Sudden change of plan? Flexible PT package